Terms And Conditions

Tiger.co.uk (the "Website") is a trading name of Call Connection Limited ("We", "Us"). Registered in England and Wales 4834010, registered office Saxon House, Cromwell Square, Ipswich, Suffolk, IP1 1TS.

The Site

These terms and the other documents to which the terms refer, set out the way you can use the Website and explain our commitment to you. By using this website you are agreeing to the terms.

Maintenance of the site is performed by Call Connection Limited. The product providers are contractually bound to Call Connection Limited to provide quotations to the site, for the purposes of providing the comparison service.

Regulation

Call Connection Limited is authorised and regulated by the Financial Conduct Authority, firm number 308374.

To check the regulatory status go to the FCA register here: register.fca.org.uk.

The Product Providers

The products offered on the website are provided by a panel of companies, carefully selected to offer a range of products to accommodate varied types of risk and requirements. All product providers have signed a contract allowing them to provide a comparison service on the website which ensures they process your data legally and fairly. If you purchase a product from the provider through the comparison service site, you shall be contractually bound with the provider company, not with Call Connection Limited. The Terms and Conditions of the product provider are not the same as those of Tiger.co.uk and you should read them carefully to make sure you understand and agree with them. Any queries, issues, claims or complaints you may have about the product you have bought should be directed to the provider. Tiger.co.uk is purely a comparison website and it is your responsibility to ensure that the products and services offered by the providers and their related terms and conditions are suitable for your needs.

Terms Of Use

Nothing within this website is, or shall be deemed to constitute advice or a recommendation to purchase any particular product or service. Any and all information provided within the website is for general information purposes only. We suggest that independent professional advice is obtained before you purchase any product and/or service via this website if you are in any way unsure the product is suitable for your purposes.

The comparison service is free to use and Call Connection Ltd may receive fees and commissions from product providers on the Website.

We may need to change or amend our terms and conditions from time to time. Please remember to regularly check these terms and conditions when using this website. If you continue to use our website we will assume that you are in agreement with any changes that we have made to our terms and conditions.

We would advise you that some insurance companies exchange information through various databases, including the Claims and Underwriting Exchange (CUE) (which holds a record of incidents reported to insurers, which may or may not have given rise to a claim). This exchange of information enables insurance companies to verify the information that is provided during the quote process (including that of any third party to be named on the policy), and helps to prevent fraudulent claims.

Your Responsibility:

  • You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is hosted or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a disrupted denial-of-service attack.
  • You are responsible for entering accurate and complete data into the insurance comparison service forms. If you enter your details inaccurately or provide incomplete information, a policy could be considered void and/or a claim would not be paid. Further, you could be liable for third party costs in the event of an accident if your insurance is invalid.
  • If you are obtaining a comparison service on behalf of someone else, you must have their permission to do so beforehand and you must have all the data required to ensure full and accurate completion of the insurance comparison forms.
  • Depending on the comparison service you require, the website may have some special requirements: for example, for a motor insurance comparison you are required to be a UK resident. By completing the forms and submitting a comparison request, you are adhering to the requirements of the providers on the site. It is your responsibility to check the full terms and conditions of the provider before purchasing a product.
  • The website contains links to third parties offering products and services. If you make use of these links you will be leaving our website and will become subject to the Terms and Conditions of the third party product providers, not these Terms and Conditions. We suggest you read the Terms and Conditions of any product providers to whom you have linked via Tiger.co.uk . Call Connection cannot be responsible for the content or use of any third party websites.

What We Will Do:

  • We make every reasonable effort to ensure the comparison service is available to you, but we reserve the right to make changes, restrict, terminate or suspend the service at any time. We cannot guarantee that any particular product or provider will be available to you.
  • We shall send you an email containing your search results for insurance products. You may also receive an email, text or telephone call from ourselves or our insurance product providers specifically concerned with your present search for insurance quotations.
  • The providers of other non-insurance products on this site may email, text or call in relation to a specific search.
  • Call Connection Limited reserves the right to provide a courtesy call to you. This call may be made to check the level of service you have received and / or to transfer you to one or more of the insurance providers who have offered a quotation to you.
  • Calls made to numbers on the website or from Call Connection may be recorded and monitored for staff training purposes or to improve our service to you. Calls are held securely with a full audit trail for any access allowed for those purposes.
  • If the nature of the insurance risk data you submit to comparison service results in you not receiving any quotations, we will offer a telephone service to help find insurance quotations. We will not provide you any specific advice or a recommendation on a product. The product list made available to you will be based entirely on the data you submit and the acceptance of your risk data by the companies on the panel.

Liability

We will use all reasonable endeavours to ensure the information given by this website is accurate and that the website is reliable, but we cannot guarantee that the website will be always available, free of errors or viruses and uncorrupted. It is your responsibility to use appropriate anti-malware software. It is your responsibility to enter all details requested correctly, in full and accurately and to check all details are accurate both before you buy an insurance product and upon receipt of your documents, once a product or service has been purchased. Neither Tiger.co.uk nor the insurance provider will check your details in the provision of this service, therefore you must check. We accept no liability if you make a mistake or forget to give information when filling in the insurance comparison forms. If there are any errors, these must be reported to the company from whom you have purchased the product or service. We give no warranties or representations regarding the products or services offered by the providers of products on Tiger.co.uk.

We are not responsible if information is correctly sent from our site, but the insurance provider’s site does not accurately receive such information because of a fault on that site.

We are responsible for any loss you suffer which has been caused by errors or omissions within our price comparison technology which we have been negligent in failing to correct. We are also responsible if one of our employees has given you misleading or untrue information by being negligent or having fraudulent intent.

Whilst we make reasonable endeavours to ensure information on this site regarding third party sites is accurate and to correct mistakes when we become aware of them, we are not responsible for any loss you may incur in conjunction with your use of third party websites linked via this site.

We are liable for your personal injury or death if caused by our negligent acts or omissions.

Our liability is determined by our insurance limit.

Data Protection

The protection of your data is very important to us. We will only use your information in ways that are fair and in accordance with these terms and our Privacy, Cookies and Security Policy. We will comply at all times with the Data Protection Act 1998. For full details on how we will process and protect your data, please refer to our Privacy, Cookies and Security Policy.

You have the right to request a copy of any personal information we hold about you. To make a Subject Access Request please write to us giving your full name, address and a telephone number, enclosing a cheque for the statutory £10.00 (made payable to Call Connection Ltd), at:

The Compliance Manager
Call Connection Limited
PO Box 564
Ipswich, IP1 2WN

On receipt of the required information and within 10 business days of a cheque clearing, the Compliance Manager shall print out your record and send this, along with a covering letter to the stated address. A copy of the record and covering letter shall be kept on file and scanned into the system.

We may from time to time share your data with other members of the Call Connection Limited group and selected third parties. When entering your data and requesting quotations from the comparison services on Tiger.co.uk you are providing consent for Call Connection Ltd to store your data and make it available to the product providers in order to enable them to provide the service. If you do not wish your data to be used subsequently, you must submit your details here: unsubscribe.

Contact Us

We work hard to provide a service of the highest standard. If you have any comments about our service which you would like to pass on, please contact us here.

In the unlikely event that you are dissatisfied with the service we have provided for you, please contact us on the above email address or in writing to: The Compliance Manager, Call Connection Limited, PO Box 564 Ipswich IP1 2WN. Our full complaints procedure can be found here.

If you are dissatisfied with any part of the product you have purchased or the service provided by one of the companies affiliated with this site, please refer to the documentation provided to you by the company and direct your complaint to them.

If you remain dissatisfied with the response from any complaint you may have made, you have the right to contact the: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR; enquiries@financial-ombudsman.org.uk; or call them on 0845 080 1800

Intellectual Property Rights

All intellectual property rights including, without limitation, all logos, trade marks, service marks, domain names, database rights, rights in design, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction in any information, content, materials, data or processes contained in or underlying this website and/or the service provided belong to Call Connection Limited. All rights of Call Connection Limited in such intellectual property rights are hereby reserved.

Any private individual may print off a copy of any part of this material for their own personal use, providing the material is not used for any commercial purposes and the copy retains any copyright or other intellectual property notices contained in the original material. Images on the website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). No logos, trade marks or service marks appearing on the site may be printed off or copied, except as part of the text of which they form a part.

Any logos, trade marks, service marks and domain names and all related intellectual property rights, of the companies who appear on this website, belong to those companies, and you may not reproduce them without their prior written consent.

Credit Searches

Some insurance providers operate a credit scoring system and may search external sources, for example: the electoral roll; county court judgments; bankruptcy registers; or higher education sources to verify student or graduate status. The purpose of these searches is to check and assess your insurance application for accuracy. This includes any third party who is named on the policy application. These searches may be recorded as general insurance searches by credit agencies and appear on your credit report whether or not your insurance application proceeds, but should not adversely affect your credit profile. If you purchase a policy these or similar searches may be repeated when your policy is due for renewal. These checks are made to verify your identity, to protect customers from fraud and to try to ensure that the policies presented to you are suitable for you.

CLAIMS AND UNDERWRITING EXCHANGE

Insurers exchange information through various databases to help check information provided and to prevent fraudulent claims. The Insurance Database Services Limited (IDSL) hosts the Claims and Underwriting Exchange (CUE). This exchange holds records of incidents that have been reported to insurance companies by policyholders and third party claimants. Please be aware that Insurers may validate information provided by you and about any other person named on the insurance application, against the information held on CUE and against any other databases hosted by IDSL. It is your responsibility to make any other person named on the application aware of the ways in which information on them may be used. Insurers may use this information to consider whether to accept the risk of the application. For further information on this please visit insurancedatabases.co.uk.

These Terms and Conditions were last updated on 17th March 2016.